Terms & Conditions
Last updated: December 2024
Effective date: December 1, 2024
1. Agreement to Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and PrimEase Ltd ("Company," "we," "our," or "us"), a company registered in England and Wales under company number 16151990, with its registered office at 119 Eswyn Rd, London SW17 8TW, UK.
By accessing our website, using our services, or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Company Information
Company Name: PrimEase Ltd
Company Registration Number: 16151990
Registered Address: 119 Eswyn Rd, London SW17 8TW, UK
Contact Email: contact@primease.co.uk
Contact Phone: +44 7949 672586
VAT Number: [To be provided when applicable]
3. Services Description
PrimEase provides comprehensive content monetization and social media management services, including but not limited to:
3.1 Content Monetization Services
- Facebook Ad Breaks optimization and management
- Meta platform monetization strategies
- Content acquisition and publishing
- Revenue optimization and performance analytics
- RPM (Revenue Per Mille) improvement strategies
3.2 Social Media Management Services
- Content creation and curation
- Social media account management
- Audience growth and engagement strategies
- Community management and moderation
- Brand partnership facilitation
- Performance analytics and reporting
3.3 Additional Services
- Celebrity and brand management
- Editorial video production and optimization
- Creator strategy development
- Meta optimization and compliance
- Content strategy consulting
4. Service Agreements
Specific terms for individual services will be detailed in separate Service Agreements or Statements of Work ("SOW"). These Terms apply to all services unless specifically modified in writing by both parties.
5. Client Responsibilities and Obligations
As a client, you agree to:
5.1 Information and Access
- Provide accurate, complete, and up-to-date information
- Grant necessary access to social media accounts and platforms
- Provide required documentation and materials in a timely manner
- Maintain the security of account credentials and access information
5.2 Content and Compliance
- Ensure all content provided complies with platform terms of service
- Respect intellectual property rights of third parties
- Comply with applicable laws and regulations
- Maintain appropriate content standards and community guidelines
5.3 Payment and Cooperation
- Make timely payments as agreed in service contracts
- Cooperate with our team and provide necessary feedback
- Respond to requests for information or approval within agreed timeframes
- Notify us immediately of any changes that may affect service delivery
6. Payment Terms and Conditions
6.1 Payment Structure
- Monthly Services: Billed in advance on a monthly basis
- One-time Services: Payment required before service commencement
- Performance-based Services: Payment terms as specified in individual agreements
- Setup Fees: May apply for initial service configuration
6.2 Payment Methods
We accept payments through:
- Bank transfers (BACS/CHAPS)
- Credit and debit cards (processed securely through third-party providers)
- PayPal and other digital payment platforms
- Cryptocurrency (subject to agreement)
6.3 Currency and Pricing
- All prices are quoted in British Pounds Sterling (GBP) unless otherwise specified
- Prices are exclusive of VAT unless stated otherwise
- We reserve the right to adjust prices with 30 days' notice
- Currency conversion rates apply for international clients
6.4 Late Payments
- Late payments may incur interest charges at 8% above Bank of England base rate
- Services may be suspended for payments overdue by more than 14 days
- We reserve the right to charge reasonable collection costs
- Persistent late payments may result in service termination
7. Intellectual Property Rights
7.1 Client Content
You retain ownership of all content, materials, and intellectual property you provide to us. By engaging our services, you grant us a limited, non-exclusive license to use your content solely for the purpose of providing our services.
7.2 Company Intellectual Property
We retain ownership of:
- Our proprietary strategies, methodologies, and processes
- Content created specifically for our marketing and promotional purposes
- Software, tools, and systems developed by us
- Case studies and results (anonymized and aggregated)
- Our brand, trademarks, and logos
7.3 Work Product
Work product created specifically for you during the course of our services will be owned by you, subject to our retention of rights in underlying methodologies and processes.
8. Confidentiality and Data Protection
8.1 Confidentiality Obligations
Both parties agree to maintain strict confidentiality regarding:
- Business strategies and proprietary information
- Financial information and performance data
- Client lists and business relationships
- Technical processes and methodologies
- Any information marked as confidential or reasonably considered confidential
8.2 Data Protection Compliance
We comply with UK GDPR and the Data Protection Act 2018. Our data processing activities are detailed in our Privacy Policy, which forms part of these Terms.
8.3 Exceptions to Confidentiality
Confidentiality obligations do not apply to information that:
- Is publicly available or becomes publicly available through no breach of these Terms
- Was known to the receiving party before disclosure
- Is required to be disclosed by law or regulatory authority
- Is independently developed by the receiving party
9. Service Level Agreements and Performance
9.1 Service Standards
We are committed to providing high-quality services and will:
- Use reasonable skill and care in service delivery
- Maintain professional standards and industry best practices
- Provide regular updates and communication
- Respond to queries within agreed timeframes
9.2 Performance Guarantees
While we strive for excellence, we cannot guarantee specific results as performance depends on various factors including:
- Market conditions and platform algorithm changes
- Client cooperation and content quality
- External factors beyond our control
- Platform policy changes and compliance requirements
9.3 Reporting and Analytics
We will provide regular reports on service performance, including:
- Monthly performance summaries
- Analytics and engagement metrics
- Revenue and monetization data
- Strategic recommendations and insights
10. Limitation of Liability and Disclaimers
10.1 Limitation of Liability
Our total liability to you for any claims arising from or related to our services shall not exceed the total amount paid by you for the specific services giving rise to the claim in the 12 months preceding the claim.
10.2 Exclusions
We shall not be liable for:
- Indirect, consequential, or punitive damages
- Loss of profits, revenue, or business opportunities
- Loss of data or content
- Damages resulting from third-party actions or platform changes
- Force majeure events beyond our reasonable control
10.3 Disclaimers
Our services are provided "as is" without warranties of any kind, express or implied. We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.
11. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your breach of these Terms or any service agreement
- Your violation of any law or third-party rights
- Content you provide that infringes third-party rights
- Your failure to comply with platform terms of service
12. Termination
12.1 Termination Rights
Either party may terminate services with 30 days' written notice, unless otherwise specified in individual service agreements.
12.2 Immediate Termination
We may terminate services immediately if:
- You breach these Terms or any service agreement
- You fail to make payments when due
- You engage in illegal or harmful activities
- You violate platform terms of service
12.3 Effect of Termination
Upon termination:
- All outstanding payments become due immediately
- Access to accounts and services will be revoked
- Confidentiality obligations remain in effect
- We will provide a final report and return your materials
13. Force Majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to:
- Natural disasters, war, terrorism, or civil unrest
- Government actions or regulatory changes
- Internet outages or platform service disruptions
- Pandemic or public health emergencies
14. Dispute Resolution
14.1 Negotiation
Before pursuing legal action, both parties agree to attempt to resolve disputes through good faith negotiation.
14.2 Mediation
If negotiation fails, disputes may be referred to mediation through a mutually agreed mediator.
14.3 Arbitration
Disputes not resolved through negotiation or mediation may be subject to binding arbitration under the rules of the London Court of International Arbitration.
15. Governing Law and Jurisdiction
These Terms are governed by English law. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Consumer Rights
If you are a consumer (individual acting for personal purposes), you have certain rights under UK consumer law, including:
- Right to cancel services within 14 days (subject to service commencement)
- Right to receive services with reasonable skill and care
- Right to remedies for faulty services
- Protection under the Consumer Rights Act 2015
17. Digital Services and Online Content
For digital services and online content, additional protections apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
18. Accessibility and Equal Treatment
We are committed to providing services in accordance with the Equality Act 2010 and will not discriminate on the basis of protected characteristics.
19. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on our website and will take effect immediately for new clients. Existing clients will be notified of material changes with 30 days' notice.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
21. Entire Agreement
These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between the parties and supersede all prior agreements and understandings.
22. Contact Information
For questions about these Terms & Conditions or our services:
- Email: contact@primease.co.uk
- Phone: +44 7949 672586
- Address: PrimEase Ltd, 119 Eswyn Rd, London SW17 8TW, UK
- Website: https://primease.co.uk
23. Regulatory Information
PrimEase Ltd is registered in England and Wales. We comply with all applicable UK regulations including:
- Companies Act 2006
- UK GDPR and Data Protection Act 2018
- Consumer Rights Act 2015
- Equality Act 2010
- Bribery Act 2010
These Terms & Conditions are effective as of December 1, 2024, and were last updated on December 1, 2024.
